Help for homeowners in Greater Vancouver and the Fraser Valley
House won't stay warm? Start here.
A cold house at night is more than an inconvenience. Kids and older family members feel it first, sleep is broken, and the morning routine falls apart. On top of that, most people worry about a surprise bill, and about letting a stranger into their home to work on something as important as heat.
You do not need to know what is broken or what it is called. Tell us what is happening in your own words, and we will let you know whether we can help you get in contact with an independent local heating contractor for the work you need.
Call Valley Home FixNo online form. No account. Just a phone call when you are ready. Contractor availability and callbacks are not guaranteed. Valley Home Fix is not a repair company or an emergency dispatch service.
What is happening in your home right now?
Pick what sounds like your home. You do not need the right technical name.
Furnace blowing cold air
The vents push cool air instead of heating your home.
House won't warm up
You turn the heat up, but bedrooms stay cold.
Furnace keeps turning on and off
It starts and stops again and again, without warming the house properly.
No heat at all
Nothing comes on, or the system seems completely dead.
Some rooms cold, others warm
Heating is uneven from room to room.
Thinking about a heat pump
You want to understand heating options and possible rebates before deciding anything.
Safe first checks
Only do what feels safe, and stop if you are unsure. Do not open furnace panels, bypass controls, or try gas or electrical repairs yourself.
- Check the thermostat: is it set to heat, and set higher than the room temperature?
- Note whether the fan is running, and whether air is coming from the vents at all.
- Check that vents are not blocked by furniture, rugs, or curtains.
- Note the make and model of your furnace or heat pump if you can see it without taking anything apart.
- Note when the problem started, and whether it is getting worse.
Heat-pump air can feel cooler than gas-furnace air even when it is working. That alone does not mean it is broken — a contractor can explain what is normal for your system.
When to call
Call when the problem is still there after your safe checks, when your home will not stay warm, or when you are worried about safety or about the cost of waiting. You do not have to wait until the house is freezing to ask for help — but if you smell gas, or a carbon monoxide alarm sounds, do not wait for a regular callback. See the emergency box below.
Call Valley Home FixWhat happens after you call
Call Valley Home Fix and tell us what is happening at home, and which city you are in. We will listen and let you know whether we can help you get in contact with an independent local heating contractor for the work you need. If a suitable contractor relationship is available for your area and the type of work needed, we can help you make that connection.
The contractor decides whether to accept the work and is responsible for the required credentials, licences, and qualifications. Valley Home Fix does not verify, vet, screen, or guarantee those credentials — ask the contractor about their qualifications before hiring them, and check licensing through Technical Safety BC if you wish. The contractor can discuss the problem, explain the proposed work, and tell you the price before work starts. You decide whether to go ahead. If you do, you pay the contractor directly — not Valley Home Fix.
Contractor availability and callbacks are not guaranteed. A call to Valley Home Fix is not a booking, and it does not guarantee that a contractor is available at a particular time.
What affects the cost
No reliable price can be given from a short description alone, and this page does not quote prices. A contractor will usually need to understand the problem first. Things that can affect the cost include:
- What the problem is and how hard it is to reach.
- How long the work takes, and whether parts are needed.
- Whether it is a simple repair, a part replacement, or a larger system change.
- For a new system, the size of your home and the type of system chosen.
Ask the contractor to explain the work and the price before work starts, including parts and any call-out or minimum charge, so there are no surprises.
It is your home. You should feel comfortable with who is working in it.
- A decent, honest person who treats your home with respect and cleans up.
- Price explained before work starts.
- You decide, without pressure.
- Plain words, no jargon.
- You pay the person doing the work directly.
Is this an emergency? Do not wait for a callback.
Smell gas: leave the building and, once safely outside, call FortisBC at 1-800-663-9911 or 911. Do not use electrical switches or a phone inside.
Carbon monoxide alarm sounds: get everyone outside and call 911.
Water spreading quickly: shut off the water if it is safe to do so, and call an emergency plumber directly. Do not wait for a regular callback.
Valley Home Fix is not an emergency dispatch service.
Helpful guides
This page is a general heating problem hub. For local detail, see:
For non-emergency help only. Information on this site is general guidance, not a diagnosis. Each contractor is responsible for their own credentials, licences, qualifications, pricing, and work.